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<h1>Minnesota Salary Tool</h1>
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<th class="header_link" style="font-size: 1em;"> <span class="occupation">Computer Support Specialists </span><br>
<span class="header_link"><a href="javascript:openWindow('searchHelp.htm#3', 400, 150)">Occupation Code</a></span><span class="sm_text">: 151041 </span></th>
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<td><div class="content">Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Exclude "Network and Computer Systems Administrators" (15-1071).</div></td>
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<th colspan="3" class="header_link" style="font-size: 1em;"><a href="javascript:openWindow('searchHelp.htm#2', 400, 100)">Median Wages</a></th>
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<th width="37%">Area</th>
<th width="33%">Hourly</th>
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<td width="50%" class="sm_text_lt">U S </td>
<td width="25%" align="center" class="wages">$19.30/hr</td>
<td width="25%" align="center" class="wages">$40,143/yr</td>
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<td width="50%" class="sm_text_lt">Minnesota </td>
<td width="25%" align="center" class="wages">$19.28/hr</td>
<td width="25%" align="center" class="wages">$40,104/yr</td>
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<td width="50%" class="sm_text_lt">Central Minnesota </td>
<td width="25%" align="center" class="wages">$16.27/hr</td>
<td width="25%" align="center" class="wages">$33,845/yr</td>
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<th height="25" align="left">Typical Occupation Tasks:</th>
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<li>Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.</li>
<li>Reads technical manuals, confers with users, and conducts computer diagnostics to determine nature of problems and provide technical assistance.</li>
<li>Enters commands and observes system functioning to verify correct operations and detect errors.</li>
<li>Prepares evaluations of software and hardware, and submits recommendations to management for review.</li>
<li>Tests and monitors software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user.</li>
<li>Inspects equipment and reads order sheets to prepare for delivery to users.</li>
<li>Supervises and coordinates workers engaged in problem-solving, monitoring, and installing data communication equipment and software.</li>
<li>Reads trade magazines and technical manuals, and attends conferences and seminars to maintain knowledge of hardware and software.</li>
<li>Conducts office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.</li>
<li>Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.</li>
<li>Refers major hardware or software problems or defective products to vendors or technicians for service.</li>
<li>Develops training materials and procedures, and conducts training programs.</li>
<li>Confers with staff, users, and management to determine requirements for new systems or modifications.</li>
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<th height="24" align="left">Related Occupations:</th>
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<td><div class="link"><a href="http://data.mnwfc.org/lmi/salary/display.asp?geog=CENT00&occ=150000&occ2=274012">Broadcast Technicians </a></div>
<div class="link"><a href="http://data.mnwfc.org/lmi/salary/display.asp?geog=CENT00&occ=150000&occ2=439011">Computer Operators </a></div>
<div class="link"><a href="http://data.mnwfc.org/lmi/salary/display.asp?geog=CENT00&occ=150000&occ2=151021">Computer Programmers </a></div>
<div class="link"><a href="http://data.mnwfc.org/lmi/salary/display.asp?geog=CENT00&occ=150000&occ2=151051">Computer Systems Analysts </a></div>
<div class="link"><a href="http://data.mnwfc.org/lmi/salary/display.asp?geog=CENT00&occ=150000&occ2=492011">Computer, Automated Teller, and Office Machine Repairers </a></div>
<div class="link"><a href="http://data.mnwfc.org/lmi/salary/display.asp?geog=CENT00&occ=150000&occ2=492094">Electrical and Electronics Repairers, Commercial and Industrial Equipment </a></div>
<div class="link"><a href="http://data.mnwfc.org/lmi/salary/display.asp?geog=CENT00&occ=150000&occ2=151071">Network and Computer Systems Administrators </a></div>
<div class="link"><a href="http://data.mnwfc.org/lmi/salary/display.asp?geog=CENT00&occ=150000&occ2=151081">Network Systems and Data Communications Analysts </a></div>
<div class="link"><a href="http://data.mnwfc.org/lmi/salary/display.asp?geog=CENT00&occ=150000&occ2=514012">Numerical Tool and Process Control Programmers </a></div></td>
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<td width="200" valign="top"><div class="sm_text">Data from: <br>
Third Quarter, 2003</div>
<br>
<div class="sm_text">Links:</div>
<div class="link"><a href="http://data.mnwfc.org/lmi/salary/index.asp">Back to the Start</a></div>
<div class="link"><a href="http://data.mnwfc.org/lmi/salary/drill.asp?geog=CENT00&occ=150000">Change Job Title</a></div>
<br>
<div class="empty_border" style="padding: 4px; color: red;"> <span class="content">Below are links to sites with more information about your selected Occupation.</span> </div>
<div class="sm_text">ISEEK Occupation Info:</div>
<div class="link"><a href="http://www.iseek.org/sv/Frame?pg=13000&id=100046">Computer Support Specialists</a></div>
<br>
<div class="sm_text">MNDEED Occupation Info:</div>
<div class="link"><a href="http://data.mnwfc.org/lmi/oes/detail.asp?geog=2709CENT00&code=151041&geogCode=2709CENT00&page=salaryTool">Detailed Wage and Employment Estimates</a></div>
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<div class="lg_text">Search Help and Definitions:</div>
<div class="lg_text"><a name="1"></a>Search Help</div>
<div class="content">To get optimal search results try using one word searches. </div>
<div class="content">For example:<br>
If you want to find the salaries of <em>Chemical Engineers</em>, try <strong>Searching</strong> on <em>chemical</em> or <strong>Search</strong> on <em>engineer</em>. Also, if you don't get the desired results, try <strong>removing</strong> the (s) from the end of words.</div>
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<div class="lg_text"><a name="2"></a>Median Wage:</div>
<div class="content">The median wage is the same as the wage at the 50th percentile, the point at which 50% of people make more and 50% of people make less in that occupation. </div>
<div> </div>
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<div class="lg_text"><a name="3">Occupation Code</a>:</div>
<div class="content">The Standard Occupational Classification (SOC) System was developed in response to a growing need for a universal occupational classification system. One that better reflects current occupations in today's economy, and that is flexible enough to accommodate changes in the future. Such a classification system would allow government agencies and private industry to produce comparable data. Users of occupational data include government program managers, industrial and labor relations practitioners, students considering career training, job seekers, vocational training schools, and employers wishing to set salary scales or locate a new plant. It will be used by all federal agencies collecting occupational data, providing a means to compare occupational data across agencies. It is designed to cover all occupations in which work is performed for pay or profit, reflecting the current occupational structure in the United States. </div>
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<div class="content" align="center">This is a collaborative effort between the Minnesota Department of Employment and <br>
Economic Development, Labor Market Information Office and ISEEK</div>
<div class="content" align="center">Source: U.S. Department of Labor, <a href="http://stats.bls.gov/">Bureau of Labor Statistics</a>.</div></td>
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