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<H2 class=pageHeader align=center>Helpdesk Technician - Certificate
(2006-2007)<BR>Hutchinson (30 Credits)</H2>
<TABLE
style="BORDER-TOP-WIDTH: 0px; BORDER-LEFT-WIDTH: 0px; BORDER-RIGHT-WIDTH: 0px"
cellSpacing=0 width=500 align=center border=1>
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<TR>
<TD
style="BORDER-TOP-WIDTH: 0px; BORDER-LEFT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; BORDER-RIGHT-WIDTH: 0px"
colSpan=2>All areas of the private and public sectors are in need of
computer support technicians. This two year degree prepares the student to
enter the workforce as a computer support technician or continue on to a
four year degree. Graduates will learn how to maintain computer hardware
and software, assist network managers, and provide customer service for a
variety of users and environments. Graduates will also learn many modern
Internet, operating systems, and server technologies.</TD></TR>
<TR>
<TD
style="BORDER-TOP-WIDTH: 0px; BORDER-LEFT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; BORDER-RIGHT-WIDTH: 0px"
colSpan=2> </TD></TR>
<TR>
<TD class=credentialSectionHeaderCenter colSpan=2>Course Outline</TD></TR>
<TR>
<TD style="BORDER-LEFT-WIDTH: 0px; BORDER-RIGHT-WIDTH: 0px"
colSpan=2> </TD></TR>
<TR>
<TD class=credentialSectionHeaderLeft colSpan=2>Year 1 Fall Required
Courses<BR><SPAN style="FONT-WEIGHT: normal; FONT-SIZE: smaller">(6
Courses)</SPAN> </TD></TR>
<TR>
<TD colSpan=2>
<TABLE width="100%" border=0>
<TBODY>
<TR>
<TD class=credentialSectionCaption align=middle width="16%"
colSpan=2>Course<BR>Number</TD>
<TD width="2%"></TD>
<TD class=credentialSectionCaption width="57%">Course Title</TD>
<TD class=credentialSectionCaption align=right
width="25%">Credits</TD></TR>
<TR>
<TD align=right width="16%"><A
href="#CST1000">CST</A></TD>
<TD width="16%"><A
href="#CST1000">1000</A></TD>
<TD width="2%"></TD>
<TD width="57%">Computer Basics</TD>
<TD align=right width="25%">1 </TD></TR>
<TR>
<TD align=right width="16%"><A
href="#CST1072">CST</A></TD>
<TD width="16%"><A
href="#CST1072">1072</A></TD>
<TD width="2%"></TD>
<TD width="57%">Windows Workstation Support</TD>
<TD align=right width="25%">3 </TD></TR>
<TR>
<TD align=right width="16%"><A
href="#CST1510">CST</A></TD>
<TD width="16%"><A
href="#CST1510">1510</A></TD>
<TD width="2%"></TD>
<TD width="57%">System Diagnostics</TD>
<TD align=right width="25%">3 </TD></TR>
<TR>
<TD align=right width="16%"><A
href="#CST1600">CST</A></TD>
<TD width="16%"><A
href="#CST1600">1600</A></TD>
<TD width="2%"></TD>
<TD width="57%">Relational Databases</TD>
<TD align=right width="25%">3 </TD></TR>
<TR>
<TD align=right width="16%"><A
href="#CST1794">CST</A></TD>
<TD width="16%"><A
href="#CST1794">1794</A></TD>
<TD width="2%"></TD>
<TD width="57%">Introduction to Programming</TD>
<TD align=right width="25%">2 </TD></TR>
<TR>
<TD align=right width="16%"><A
href="#CST1802">CST</A></TD>
<TD width="16%"><A
href="#CST1802">1802</A></TD>
<TD width="2%"></TD>
<TD width="57%">Helpdesk Diagnostics</TD>
<TD align=right width="25%">1 </TD></TR></TBODY></TABLE></TD></TR>
<TR>
<TD class=credentialSectionHeaderRight style="BORDER-RIGHT-WIDTH: 0px"
width="75%">Total Credits:</TD>
<TD class=credentialSectionHeaderRight style="BORDER-LEFT-WIDTH: 0px"
width="25%">13<SPAN style="FONT-SIZE: smaller"> </SPAN></TD></TR>
<TR>
<TD style="BORDER-LEFT-WIDTH: 0px; BORDER-RIGHT-WIDTH: 0px"
colSpan=2> </TD></TR>
<TR>
<TD class=credentialSectionHeaderLeft colSpan=2>Year 1 Spring Required
Courses<BR><SPAN style="FONT-WEIGHT: normal; FONT-SIZE: smaller">(6
Courses)</SPAN> </TD></TR>
<TR>
<TD colSpan=2>
<TABLE width="100%" border=0>
<TBODY>
<TR>
<TD class=credentialSectionCaption align=middle width="16%"
colSpan=2>Course<BR>Number</TD>
<TD width="2%"></TD>
<TD class=credentialSectionCaption width="57%">Course Title</TD>
<TD class=credentialSectionCaption align=right
width="25%">Credits</TD></TR>
<TR>
<TD align=right width="16%"><A
href="#CST1025">CST</A></TD>
<TD width="16%"><A
href="#CST1025">1025</A></TD>
<TD width="2%"></TD>
<TD width="57%">Network Basics</TD>
<TD align=right width="25%">3 </TD></TR>
<TR>
<TD align=right width="16%"><A
href="#CST1261">CST</A></TD>
<TD width="16%"><A
href="#CST1261">1261</A></TD>
<TD width="2%"></TD>
<TD width="57%">Applications Support</TD>
<TD align=right width="25%">3 </TD></TR>
<TR>
<TD align=right width="16%"><A
href="#CST1511">CST</A></TD>
<TD width="16%"><A
href="#CST1511">1511</A></TD>
<TD width="2%"></TD>
<TD width="57%">Storage Media Diagnostics</TD>
<TD align=right width="25%">3 </TD></TR>
<TR>
<TD align=right width="16%"><A
href="#CST1802">CST</A></TD>
<TD width="16%"><A
href="#CST1802">1802</A></TD>
<TD width="2%"></TD>
<TD width="57%">Helpdesk Diagnostics</TD>
<TD align=right width="25%">1 </TD></TR>
<TR>
<TD align=right width="16%"><A
href="#CST1861">CST</A></TD>
<TD width="16%"><A
href="#CST1861">1861</A></TD>
<TD width="2%"></TD>
<TD width="57%">Command Line and Registry </TD>
<TD align=right width="25%">3 </TD></TR>
<TR>
<TD align=right width="16%"><A
href="#CST2895">CST</A></TD>
<TD width="16%"><A
href="#CST2895">2895</A></TD>
<TD width="2%"></TD>
<TD width="57%">Customer Service</TD>
<TD align=right width="25%">1 </TD></TR></TBODY></TABLE></TD></TR>
<TR>
<TD class=credentialSectionHeaderRight style="BORDER-RIGHT-WIDTH: 0px"
width="75%">Total Credits:</TD>
<TD class=credentialSectionHeaderRight style="BORDER-LEFT-WIDTH: 0px"
width="25%">14<SPAN style="FONT-SIZE: smaller"> </SPAN></TD></TR>
<TR>
<TD style="BORDER-LEFT-WIDTH: 0px; BORDER-RIGHT-WIDTH: 0px"
colSpan=2> </TD></TR>
<TR>
<TD class=credentialSectionHeaderLeft colSpan=2>Technical Required
Courses<BR><SPAN style="FONT-WEIGHT: normal; FONT-SIZE: smaller">(1
Course)</SPAN> </TD></TR>
<TR>
<TD colSpan=2>
<TABLE width="100%" border=0>
<TBODY>
<TR>
<TD class=credentialSectionCaption align=middle width="16%"
colSpan=2>Course<BR>Number</TD>
<TD width="2%"></TD>
<TD class=credentialSectionCaption width="57%">Course Title</TD>
<TD class=credentialSectionCaption align=right
width="25%">Credits</TD></TR>
<TR>
<TD align=right width="16%"><A
href="#CST2504">CST</A></TD>
<TD width="16%"><A
href="#CST2504">2504</A></TD>
<TD width="2%"></TD>
<TD width="57%">A+ Certification Preparation</TD>
<TD align=right width="25%">1 </TD></TR></TBODY></TABLE></TD></TR>
<TR>
<TD class=credentialSectionHeaderRight style="BORDER-RIGHT-WIDTH: 0px"
width="75%">Total Credits:</TD>
<TD class=credentialSectionHeaderRight style="BORDER-LEFT-WIDTH: 0px"
width="25%">1<SPAN style="FONT-SIZE: smaller"> </SPAN></TD></TR>
<TR>
<TD style="BORDER-LEFT-WIDTH: 0px; BORDER-RIGHT-WIDTH: 0px"
colSpan=2> </TD></TR>
<TR>
<TD class=credentialSectionHeaderLeft colSpan=2>Technical Elective Courses
</TD></TR>
<TR>
<TD align=middle colSpan=2>See your Advisor to select courses that fulfill
this requirement.</TD></TR>
<TR>
<TD class=credentialSectionHeaderRight style="BORDER-RIGHT-WIDTH: 0px"
width="75%">Total Credits:</TD>
<TD class=credentialSectionHeaderRight style="BORDER-LEFT-WIDTH: 0px"
width="25%">2<SPAN style="FONT-SIZE: smaller"> </SPAN></TD></TR>
<TR>
<TD style="BORDER-LEFT-WIDTH: 0px; BORDER-RIGHT-WIDTH: 0px"
colSpan=2> </TD></TR>
<TR>
<TD class=credentialSectionHeaderRight style="BORDER-RIGHT-WIDTH: 0px"
width="75%">Total Certificate Credits:</TD>
<TD class=credentialSectionHeaderRight style="BORDER-LEFT-WIDTH: 0px"
width="25%">30<SPAN style="FONT-SIZE: smaller">
</SPAN></TD></TR></TBODY></TABLE>
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<TABLE cellSpacing=0 cellPadding=0 width="100%" align=center border=2>
<TBODY>
<TR>
<TD class=courseHeaderBoldCenter width=120 colSpan=2>Course Number</TD>
<TD class=courseHeaderBold width=2> </TD>
<TD class=courseHeaderBoldCenter width=*>Course Title / Description /
Prerequisites</TD>
<TD class=courseHeaderBoldRight width=60>Credits</TD></TR>
<TR>
<TD class=courseTopBorderBoldRight width=60><A name=#CST1000>CST</A></TD>
<TD class=courseTopBorderBoldLeft width=60>1000</TD>
<TD class=courseTopBorder width=2> </TD>
<TD class=courseTopBorderBold width=*>Computer Basics</TD>
<TD class=courseTopBorderBoldCenter align=right width=60>1 </TD></TR>
<TR>
<TD class=courseNoBorder width=122 colSpan=3> </TD>
<TD class=courseNoBorder width=*>This course is designed to introduce
students to the use of their laptops, the CST department, and tasks that
are required in other courses. Students will learn how to use the email
system, manage their data, how our network works, CD/DVD burining, and
general use of their laptop. Students will also learn how to perform tasks
required by other courses.</TD>
<TD class=courseNoBorder width=60> </TD></TR>
<TR>
<TD class=courseTopBorderBoldRight width=60><A name=#CST1025>CST</A></TD>
<TD class=courseTopBorderBoldLeft width=60>1025</TD>
<TD class=courseTopBorder width=2> </TD>
<TD class=courseTopBorderBold width=*>Network Basics</TD>
<TD class=courseTopBorderBoldCenter align=right width=60>3 </TD></TR>
<TR>
<TD class=courseNoBorder width=122 colSpan=3> </TD>
<TD class=courseNoBorder width=*>This course is designed to introduce
students to networking. Students will learn how local networks, wide-area
networks, and the Internet work. Students will also learn the various
types of servers and the services they provide. Students will also work
with various types of network hardware in a hands-on lab setting.</TD>
<TD class=courseNoBorder width=60> </TD></TR>
<TR>
<TD class=courseTopBorderBoldRight width=60><A name=#CST1072>CST</A></TD>
<TD class=courseTopBorderBoldLeft width=60>1072</TD>
<TD class=courseTopBorder width=2> </TD>
<TD class=courseTopBorderBold width=*>Windows Workstation Support</TD>
<TD class=courseTopBorderBoldCenter align=right width=60>3 </TD></TR>
<TR>
<TD class=courseNoBorder width=122 colSpan=3> </TD>
<TD class=courseNoBorder width=*>The purpose of this course is to address
the implementation and desktop support needs of customers that are
planning to deploy and support Microsoft Windows XP Professional in a
variety of stand-alone and network operating system environments. It
provides in-depth, hands-on training for Information Technology (IT)
professionals responsible for the planning, implementation, management,
and support of Windows XP Professional.</TD>
<TD class=courseNoBorder width=60> </TD></TR>
<TR>
<TD class=courseTopBorderBoldRight width=60><A name=#CST1261>CST</A></TD>
<TD class=courseTopBorderBoldLeft width=60>1261</TD>
<TD class=courseTopBorder width=2> </TD>
<TD class=courseTopBorderBold width=*>Applications Support</TD>
<TD class=courseTopBorderBoldCenter align=right width=60>3 </TD></TR>
<TR>
<TD class=courseNoBorder width=122 colSpan=3> </TD>
<TD class=courseNoBorder width=*>This course is designed to introduce the
student to the techniques involved application support. This is done
through textbook study and hands-on lab work. Upon completion of this
course, the student should be prepared to install, configure, and
troubleshoot applications.</TD>
<TD class=courseNoBorder width=60> </TD></TR>
<TR>
<TD class=courseTopBorderBoldRight width=60><A name=#CST1510>CST</A></TD>
<TD class=courseTopBorderBoldLeft width=60>1510</TD>
<TD class=courseTopBorder width=2> </TD>
<TD class=courseTopBorderBold width=*>System Diagnostics</TD>
<TD class=courseTopBorderBoldCenter align=right width=60>3 </TD></TR>
<TR>
<TD class=courseNoBorder width=122 colSpan=3> </TD>
<TD class=courseNoBorder width=*>This course is designed for the student
entering the computer systems field who desires an understanding of basic
computer hardware architecture, and troubleshooting techniques. Students
will learn about the system hardware and practical troubleshooting skills.
This is done through textbook study and hands-on lab work.</TD>
<TD class=courseNoBorder width=60> </TD></TR>
<TR>
<TD class=courseTopBorderBoldRight width=60><A name=#CST1511>CST</A></TD>
<TD class=courseTopBorderBoldLeft width=60>1511</TD>
<TD class=courseTopBorder width=2> </TD>
<TD class=courseTopBorderBold width=*>Storage Media Diagnostics</TD>
<TD class=courseTopBorderBoldCenter align=right width=60>3 </TD></TR>
<TR>
<TD class=courseNoBorder width=122 colSpan=3> </TD>
<TD class=courseNoBorder width=*>This course is designed for the student
entering the computer systems field who desires an understanding of
storage media, hardware architecture, and troubleshooting techniques.
Students will learn about the storage systems, media, use, and practical
troubleshooting skills. This is done through textbook study and hands-on
lab work.</TD>
<TD class=courseNoBorder width=60> </TD></TR>
<TR>
<TD class=courseTopBorderBoldRight width=60><A name=#CST1600>CST</A></TD>
<TD class=courseTopBorderBoldLeft width=60>1600</TD>
<TD class=courseTopBorder width=2> </TD>
<TD class=courseTopBorderBold width=*>Relational Databases</TD>
<TD class=courseTopBorderBoldCenter align=right width=60>3 </TD></TR>
<TR>
<TD class=courseNoBorder width=122 colSpan=3> </TD>
<TD class=courseNoBorder width=*>This course is delivered in two parts.
First relational databases and MySQL are covered. Second the principles of
database programming and database management systems. Students will apply
database concepts and principles in a hands-on lab using Microsoft Access.
Students will understand the basics and advanced features in addition to
designing a database and working with tables, forms, and reports without
using wizards.</TD>
<TD class=courseNoBorder width=60> </TD></TR>
<TR>
<TD class=courseTopBorderBoldRight width=60><A name=#CST1794>CST</A></TD>
<TD class=courseTopBorderBoldLeft width=60>1794</TD>
<TD class=courseTopBorder width=2> </TD>
<TD class=courseTopBorderBold width=*>Introduction to Programming</TD>
<TD class=courseTopBorderBoldCenter align=right width=60>2 </TD></TR>
<TR>
<TD class=courseNoBorder width=122 colSpan=3> </TD>
<TD class=courseNoBorder width=*>This course is designed to introduce the
student to the principles and techniques involved in programming. In the
process of teaching programming principles, the student will be introduced
to computer-related math, number systems, and logic to provide foundations
for later programming principles. Students will be taught the rudements of
I/O programming, looping, functions, and will be introduced to data
structure-related concepts. Students will be exposed to the processing of
disk files. Upon completion of this course, the student should be prepared
to write basic code and should have the foundations for further learning
as it relates to programming.</TD>
<TD class=courseNoBorder width=60> </TD></TR>
<TR>
<TD class=courseNoBorder width=122 colSpan=3> </TD>
<TD class=courseNoBorder width=*>Prerequisite: CST1001 </TD>
<TD class=courseNoBorder width=60> </TD></TR>
<TR>
<TD class=courseTopBorderBoldRight width=60><A name=#CST1802>CST</A></TD>
<TD class=courseTopBorderBoldLeft width=60>1802</TD>
<TD class=courseTopBorder width=2> </TD>
<TD class=courseTopBorderBold width=*>Helpdesk Diagnostics</TD>
<TD class=courseTopBorderBoldCenter align=right width=60>1 </TD></TR>
<TR>
<TD class=courseNoBorder width=122 colSpan=3> </TD>
<TD class=courseNoBorder width=*>This course is a work emersion course.
Students will work three hours each week in our CST Helpdesk. They will be
installing hardware and software, diagnosing hardware and software
problems, and working directly with clients.</TD>
<TD class=courseNoBorder width=60> </TD></TR>
<TR>
<TD class=courseTopBorderBoldRight width=60><A name=#CST1802>CST</A></TD>
<TD class=courseTopBorderBoldLeft width=60>1802</TD>
<TD class=courseTopBorder width=2> </TD>
<TD class=courseTopBorderBold width=*>Helpdesk Diagnostics</TD>
<TD class=courseTopBorderBoldCenter align=right width=60>1 </TD></TR>
<TR>
<TD class=courseNoBorder width=122 colSpan=3> </TD>
<TD class=courseNoBorder width=*>This course is a work emersion course.
Students will work three hours each week in our CST Helpdesk. They will be
installing hardware and software, diagnosing hardware and software
problems, and working directly with clients.</TD>
<TD class=courseNoBorder width=60> </TD></TR>
<TR>
<TD class=courseTopBorderBoldRight width=60><A name=#CST1861>CST</A></TD>
<TD class=courseTopBorderBoldLeft width=60>1861</TD>
<TD class=courseTopBorder width=2> </TD>
<TD class=courseTopBorderBold width=*>Command Line and Registry </TD>
<TD class=courseTopBorderBoldCenter align=right width=60>3 </TD></TR>
<TR>
<TD class=courseNoBorder width=122 colSpan=3> </TD>
<TD class=courseNoBorder width=*>This course covers the use of command
line commands, Windows shell scripts, and the Windows Registry. Computer
technicians and network administrators are given the skills they need to
use command line commands, write shell scripts to enhance their work, and
manage the regisrty. This is done through the use of textbook study and
hands-on structured labs assigned by the instructor.</TD>
<TD class=courseNoBorder width=60> </TD></TR>
<TR>
<TD class=courseTopBorderBoldRight width=60><A name=#CST2504>CST</A></TD>
<TD class=courseTopBorderBoldLeft width=60>2504</TD>
<TD class=courseTopBorder width=2> </TD>
<TD class=courseTopBorderBold width=*>A+ Certification Preparation</TD>
<TD class=courseTopBorderBoldCenter align=right width=60>1 </TD></TR>
<TR>
<TD class=courseNoBorder width=122 colSpan=3> </TD>
<TD class=courseNoBorder width=*>This course prepares students to pass the
CompTIA A certification exam. The course uses the foundation knowledge
learned in other courses and sample question sets to prepare the student
for the exam. The grade for this course is based on the score achieved on
the CompTIA A certification exam.</TD>
<TD class=courseNoBorder width=60> </TD></TR>
<TR>
<TD class=courseNoBorder width=122 colSpan=3> </TD>
<TD class=courseNoBorder width=*>Prerequisite: CST1025 CST1072 CST1261
CST1510 CST1511 CST1802 CST1861 or other education and field experience.
</TD>
<TD class=courseNoBorder width=60> </TD></TR>
<TR>
<TD class=courseTopBorderBoldRight width=60><A name=#CST2895>CST</A></TD>
<TD class=courseTopBorderBoldLeft width=60>2895</TD>
<TD class=courseTopBorder width=2> </TD>
<TD class=courseTopBorderBold width=*>Customer Service</TD>
<TD class=courseTopBorderBoldCenter align=right width=60>1 </TD></TR>
<TR>
<TD class=courseNoBorder width=122 colSpan=3> </TD>
<TD class=courseNoBorder width=*>Customer service skills are presented in
this course. Participants will develop skills needed to meet the
requirement of customer satisfaction.</TD>
<TD class=courseNoBorder width=60> </TD></TR></TBODY></TABLE>
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